Conflict & De-Escalation Training
Two day training focused on conflict and de-escalation intended for helping professionals and those in the social change space, such as: front-line workers, managers, educators, community organizers, security personnel. This session will focus on developing individual capacity to navigate conflict through a blend of scenario practice, journaling, reflection, partner role-plays, and small group discussions.
We can customize according to your organization’s budget. If your organization has training funds or is applying for CITED Round 4 funding in May, consider including this opportunity for staff!
Enhance Conflict Navigation Skills
Develop greater self-awareness and emotional regulation techniques to effectively navigate personal and interpersonal conflict.
Build Capacity for Constructive Conversations
Practice frameworks for giving and receiving feedback, and engage in brave, solution-oriented conversations, even with challenging individuals.
Practice De-escalation Techniques
Gain practical tools to
de-escalate high-stress situations, including reading body language and verbal cues, to promote safer outcomes.
Prepare for Critical Incident Scenarios
Assess when to seek support from others and develop strategies to protect yourself during emergencies.
the trainers
Chris Hess
Experienced trainer and practitioner with over 20 years of expertise in crisis intervention and de-escalation strategies, specializing in working with unhoused populations and diverse communities across the US, Asia, and Latin America. Skilled in equipping individuals and organizations with practical tools to navigate conflict, foster safety, and build trust in challenging environments.
Andrea Prebys-Williams
An experienced facilitator and trainer dedicated to advancing equity and justice by bringing people together across organizations, ideas, and movements. With 20 years of expertise in leadership development, conflict navigation, and multi-sector collaboration, the focus is on creating transformative spaces for connection, reflection, and growth.